Troubleshooting
Any issue with our product? Here are the steps to resolve it.
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
I see a blue screen, what should I do?
Blue Screen Troubleshooting A blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do: Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwa...
My PC's fan makes a strange noise...
Computer Fan Noise Troubleshooting Unusual fan noise can indicate various issues, but most are easily resolved. Here's how to diagnose and fix the problem: Common Causes • Dust buildup - Most common cause of fan noise • Worn bearings - Fans can wear out over time • Overheating - System working ha...
Que informacion personal estamos tomando?
La privacidad es importante para ud y nosotros. Cuando ud coloca un ticket mediante nuestro helpdesk, solo almacenamos su nombre, su correo y su pregunta. Nada mas a menos que UD comparta algo mas durante la interacción con nosotros.
What is a ticket? Is it the same as a request?
Understanding Support Tickets A ticket is our technical term for any support request, question, or issue you submit to our helpdesk system. Think of it as a digital record that tracks your interaction with our support team. Ticket vs Request Yes, a ticket and a request are essentially the same th...
Workstations
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
I see a blue screen, what should I do?
Blue Screen Troubleshooting A blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do: Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwa...
My PC's fan makes a strange noise...
Computer Fan Noise Troubleshooting Unusual fan noise can indicate various issues, but most are easily resolved. Here's how to diagnose and fix the problem: Common Causes • Dust buildup - Most common cause of fan noise • Worn bearings - Fans can wear out over time • Overheating - System working ha...
Que informacion personal estamos tomando?
La privacidad es importante para ud y nosotros. Cuando ud coloca un ticket mediante nuestro helpdesk, solo almacenamos su nombre, su correo y su pregunta. Nada mas a menos que UD comparta algo mas durante la interacción con nosotros.
What is a ticket? Is it the same as a request?
Understanding Support Tickets A ticket is our technical term for any support request, question, or issue you submit to our helpdesk system. Think of it as a digital record that tracks your interaction with our support team. Ticket vs Request Yes, a ticket and a request are essentially the same th...